
252 complaints were received by the Canal & River Trust in 2017/18, according to the latest Waterways Ombudsman report.
The report show that the number of complaints is above the average of 225 over the past five years. During the year the Ombudsman received 35 enquiries about the Trust, down on 39 last year. Fifteen new investigations were opened, which was one more than the previous year and the number of completed investigations was 14, three lower than the previous year.
Of the 14 investigations completed, one was upheld, while in a further four investigations the complaint was either upheld in part, or elements of it were upheld. Goodwill awards were proposed in three cases, although in one case the complainant did not accept it.
Wide-ranging complaints
There was a very diverse range of complaints. The majority were about Continue reading “Complaints received by the Canal & River Trust are on the up”