The UK Canal & River Trust (CRT) says it will be doing all it can to make improvements following the publication of its annual boaters’ survey, which has revealed a decrease in overall boater satisfaction from 54 per cent to 46 per cent from a year ago.
The organisation says it is greatly concerned to see the fall in boater satisfaction, and that the fall continues a downward trend since 2017.
In a statement, CRT says, “The trust is committed to doing whatever we can within our means to provide all of our boating customers with the experience and service they expect. This disappointing result confirms that we need to re-double our efforts to improve this. Continue reading “Canal & River Trust responds to awful annual boaters’ survey findings”