
The UK Waterways Ombudsman and the Waterways Ombudsman Committee have seen a substantial rise in the number of complaints over the last 12 months. The UK Waterways Ombudsman scheme deals with complaints about the Canal & River Trust and the Avon Navigation Trust once its own complaints processes have been exhausted.
During the year 2020/21, the UK Waterways Ombudsman received 77 enquiries, up from 41 the previous year. Ten new investigations were opened and the number of complaints resolved was eight. As before there was a very diverse range of complaints, and again the majority were about boating issues with a lack of communication being a common cause of conflict. Continue reading “Sharp increase in the number of complaints to the UK Waterways Ombudsman”