Complaints received by the Canal & River Trust are on the up

Of the other complaints, there was one about the routing of HS2, as well as others in some way related to land or property.
Of the other complaints, there was one about the routing of HS2, as well as others in some way related to land or property.

252 complaints were received by the Canal & River Trust in 2017/18, according to the latest Waterways Ombudsman report.

The report show that the number of complaints is above the average of 225 over the past five years. During the year the Ombudsman received 35 enquiries about the Trust, down on 39 last year. Fifteen new investigations were opened, which was one more than the previous year and the number of completed investigations was 14, three lower than the previous year.

Of the 14 investigations completed, one was upheld, while in a further four investigations the complaint was either upheld in part, or elements of it were upheld. Goodwill awards were proposed in three cases, although in one case the complainant did not accept it.

Wide-ranging complaints
There was a very diverse range of complaints. The majority were about boating issues, including the treatment of boaters without a home mooring.

Of the other complaints, there was one about the routing of HS2, as well as others in some way related to land or property.

Complainants are asked to complete a survey before a report into their complaint is issued to gauge their view of the process rather than the outcome.

Read the Waterways Ombudsman report: Waterways- Ombudsman-annual-report-17-18

Instagram Posts from the IIMS @iimsmarine

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Show details
Performance & Marketing Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. This also helps us optimise our marketing campaigns. User data sent to Google Analytics may be used for ad personalization and measurement of our ad campaigns. Keeping this cookie enabled helps us to improve our website.

Show details