The Waterways Ombudsman annual report detailed 63 enquiries, 51 of which were directly about the Canal & River Trust, one about the Avon Navigation Trust (which was not upheld) and the others about bodies not in jurisdiction.
“When considering the number of people who access the waterways for business, leisure or their home, complaint numbers are very low. The Trust invests a great deal of time and effort in providing a good customer service and its new customer relations system appears to be enhancing the customer experience,” said Sarah Daniel, current Ombudsman. Continue reading “UK Waterways Ombudsman annual report 2021-2022 published”